Policies & Procedures
Here at Fit Chicks Performance we strive for perfection. In the event that customers are not completely satisfied with a Fit Chicks Performance product purchase for any reason, please view our return/exchange polices below.
Fit Chicks Performance Sweat Enhancer Cream is a non-refundable item.
Any returned Fit Chicks Performance Products (www.fitchicksperformance.com) must be in new, unused, condition within 30 days of purchase.
All other Fit Chicks Performance products and accessories must be returned, sealed and unused, within 30 days of purchase. All Fit Chicks Performance Apparel (sports bras and leggings) can be returned or exchanged for size within 30 days of purchase. All returned/exchanged apparel must unworn.
Purchases made on www.fitchicksperformance.com can be easily returned with no additional shipping/handling costs if you use our pre-paid return shipping label. We regret to inform you that we are unable to refund original shipping charges, unless the return was due to an error made by Fit Chicks Performance.
Returns by mail may take up to 2 weeks to be processed for customers in the U.S. The return process could take up to 2 months for customers in other countries. You will receive an email confirmation once your order has been processed. Your bank/credit union may take longer to post the transaction.
After returning merchandise back to Fit Chicks Performance, via mail, we will receive your item(s) within 30 days. After reviewing the items, you will receive a full refund to your credit/debit for the purchase price of the item. Customers who paid with Amazon or PayPal will receive full refund back to Amazon on PayPal account.
Fit Chicks Performance Return Procedures
Fill out the Fit Chicks Performance Return/Exchange form attached to your Order Summary, and include the completed Return/Exchange Form with the item(s) being returned.
Package your return in a well-padded envelope to prevent damage during transit.
Use the provided pre-paid Return Label for the outside of your envelope. Mail can be returned via United States Postal Service (USPS).
An email confirmation will be sent once your return is processed.
Mail Returns to:
Fit Chicks Performance LLC
3015 South Tryon Street
Charlotte, NC 28217